Thank you for shopping with Nit Free Comb. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During periods of high order volume or promotional sales, processing times may be longer. If there is a significant delay, we will notify you using the contact information provided with your order.
2. Shipping Locations
We currently ship across India.
If international shipping becomes available, eligible countries and shipping charges will be displayed during checkout.
3. Estimated Delivery Time
Estimated delivery times are as follows:
- Metro cities: 2–5 business days
- Other cities and towns: 3–7 business days
- Remote or rural locations: 5–10 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, we may offer free shipping promotions, which will be subject to the terms of the specific promotion.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS (where available) containing your tracking information.
You can use the tracking details provided to monitor the status of your shipment.
6. Delivery Attempts
Our courier partners will generally make one or more delivery attempts.
If delivery cannot be completed because of an incorrect address, recipient unavailability, or failure to accept the package, the shipment may be returned to us. Additional shipping charges may apply for reshipping.
7. Incorrect Shipping Information
Please ensure that your shipping address, phone number, and other delivery details are accurate before completing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Damaged or Missing Packages
If your package arrives damaged, appears to have been tampered with, or is missing items, please contact us within 48 hours of delivery.
When contacting us, please include:
- Order number
- Photographs of the package
- Photographs of the product (if damaged)
- A brief description of the issue
We will review your request and work to provide an appropriate resolution.
9. Delayed Deliveries
While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to:
- Courier service disruptions
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- High order volumes
We appreciate your patience in such situations.
10. Lost Shipments
If your order has not been delivered within the expected timeframe, please contact us. We will coordinate with the shipping carrier to investigate the shipment and assist in resolving the issue.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Nit Free Comb
Website: https://www.nitfreecomb.com
Phone:+91 9818353688
