Thank you for shopping with Nit Free Comb. We are committed to providing quality products and a positive shopping experience. Please read our Refund & Return Policy carefully before making a purchase.
1. Returns
We accept returns only under the following conditions:
- The item is damaged, defective, or incorrect upon delivery.
- The return request is made within 7 days of receiving the order.
- The product is unused, unopened, and in its original packaging with all accessories and documentation.
Products that have been opened, used, damaged due to misuse, or returned without original packaging may not be eligible for a return.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return unless they arrive damaged or defective:
- Opened or used Nit Free Comb products
- Personal care and hygiene products that have been unsealed after delivery
- Products damaged due to improper use or handling by the customer
- Items marked as non-returnable or final sale
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
When contacting us, please include:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A brief description of the issue
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.
4. Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing may take 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
5. Replacement Policy
Eligible damaged or defective products may be replaced instead of refunded, depending on product availability.
If the item is no longer available, a full refund may be issued.
6. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. In such cases, the order will be subject to this Refund & Return Policy.
7. Return Shipping
If the return is due to:
- Our error (wrong item, defective item, or damaged product), we will bear the return shipping cost or arrange a pickup where available.
- Customer preference or another non-defective reason (if accepted), the customer is responsible for return shipping charges.
We recommend using a trackable shipping service when returning products.
8. Refund Exceptions
Refunds may be declined if:
- The product has been used.
- The product is returned without its original packaging.
- The return request is made after the eligible return period.
- The product is damaged due to misuse, negligence, or improper handling.
- Proof of purchase cannot be provided.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Nit Free Comb
Website: https://www.nitfreecomb.com
Phone: +91 9818353688
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
We strive to resolve all return and refund requests as quickly and fairly as possible.
